Shipping Policy

1. Free Worldwide Shipping

Every FORGEN order ships free anywhere in the world. No minimums, no hidden fees — the shipping cost you see at checkout is zero.

All orders are shipped in discreet, unbranded packaging with no indication of the contents or our company name. Your privacy is guaranteed from the moment your order leaves our facility.

2. Processing Times

Orders are typically processed and dispatched within 1–3 business days. Each system is inspected by hand before shipping to ensure it meets our standards.

Custom and made-to-order systems require additional production time, which is communicated to you at checkout and in your order confirmation.

3. Delivery Times

Delivery times depend on your destination and the production time of your system. As a general guide for in-stock orders:

• United States: 3–7 business days
• Europe: 5–10 business days
• United Kingdom: 5–10 business days
• Australia & New Zealand: 7–14 business days
• Rest of the world: 7–14 business days

4. Shipping Carriers

We work with trusted international carriers such as DHL, FedEx, and UPS to deliver your order safely and on time. The carrier is selected based on your location and the most reliable service available.

5. Tracking Your Order

As soon as your order ships, we will email you a tracking number and link so you can follow your package from our facility to your door.

Tracking can take 24–48 hours to activate. If your tracking has not updated for several days, contact us at hello@forgen.co and we will investigate.

6. Customs and Duties

Orders below the local customs threshold in most countries arrive without additional charges. However, some destinations may apply customs duties, import taxes, or brokerage fees.

These charges are the responsibility of the recipient and are not included in the price paid at checkout. We cannot predict or cover these fees, which vary by country.

7. Address Accuracy

Please verify your shipping address at checkout. We are not responsible for packages delivered to an incorrect address provided by the customer, and reshipping may incur a fee.

If you spot an error in your address, contact us at hello@forgen.co as soon as possible and we will do our best to correct it before dispatch.

8. Damaged or Lost Packages

If your package arrives damaged, photograph the packaging and contents and contact us within 48 hours. We will replace the item or issue a refund promptly.

If a package is lost in transit, contact our support team and we will open an investigation with the carrier and ensure you are taken care of.

9. Contact Us

Questions about delivery? Email us at hello@forgen.co and our team will be happy to assist.