Privacy Policy

1. Introduction

Your privacy and discretion matter to us at FORGEN. We understand that hair replacement is a personal matter, and we take the protection of your information seriously. This Privacy Policy explains what personal data we collect, how we use it, and the choices available to you.

By using forgen.co or placing an order, you agree to the practices described in this policy. We may update this policy periodically, and the latest version will always be posted here.

2. Information We Collect

We collect information you provide when you place an order, request a consultation, create an account, or contact our team. This includes your name, email address, phone number, shipping and billing addresses, and order details such as system type, base size, and color.

We also automatically collect technical data including your IP address, browser type, device information, and pages visited. This helps us secure our site and improve your experience.

3. Payment Processing (PayPal & Crypto)

All payments are processed securely through PayPal or cryptocurrency. PayPal is a PCI-DSS compliant payment processor and handles card details directly, so we never see or store your full card number.

Payment providers use your billing information solely to authorize and complete payment and to prevent fraud. Your shipping and contact details are used only to fulfill and deliver your order.

4. Cookies and Tracking

We use cookies to keep our site functioning, remember your cart and preferences, and understand how visitors use our store. These cookies help us deliver a smoother, more relevant experience.

Analytics services such as Google Analytics may place their own cookies to help us measure traffic and usage. You can control or disable cookies in your browser settings; doing so may limit some features of our website.

5. Email Marketing

If you opt in, we may send you relevant updates, care guidance, and offers by email. We only send marketing communications with your consent, and you can withdraw that consent at any time.

Every marketing email includes a one-click unsubscribe link. You may also request removal by emailing hello@forgen.co. We never sell or share your email address with third parties for their own marketing.

6. How We Share Information

We do not sell your personal information. We share data only with trusted service providers necessary to operate our business — payment processors for payments, carriers for delivery, and email platforms for communications — each bound by confidentiality obligations.

We may disclose information when required by law, to protect our rights or the safety of our customers, or in connection with a business transaction such as a merger or acquisition.

7. Data Security

We protect your data with SSL encryption, access controls, and regular reviews of our security practices. While no method of internet transmission is completely secure, we take reasonable measures to safeguard your information.

8. Your Rights (GDPR & CCPA)

If you are located in the EU or UK, the GDPR provides you with the right to access, correct, delete, restrict, and port your personal data, as well as to object to certain processing.

If you are a California resident, the CCPA provides the right to know what personal information we collect, to request deletion, and to opt out of the sale of your data. We do not sell personal information.

To exercise any of these rights, email us at hello@forgen.co. We will respond within the timeframe required by law, typically within 30 days.

9. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us at hello@forgen.co.