Returns & Exchanges

1. 30-Day Return Policy

We want you to be fully confident in your FORGEN system. If it is not the right match, you may return it within 30 days of delivery for a full refund or exchange.

The 30-day window begins on the date of delivery. You are covered whether the base size, color, or style is not right for you.

2. Condition Requirements

To be eligible for a return, the system must be unworn, unaltered, and free of styling products, adhesives, and odor. It must include all original tags, packaging, and accessories.

Because our systems are handcrafted from human hair and are sanitary products, we cannot accept returns on systems that have been worn, cut, colored, or modified in any way.

3. How to Start a Return

To start a return, email our support team at hello@forgen.co with your order number and the reason for your return. We will provide a return authorization and the correct return address.

We recommend shipping the return with a tracked and insured service and keeping your tracking number, as we cannot be responsible for items lost in transit back to us.

4. Refund Timeline

Once your return arrives at our facility, we will inspect it within 2–3 business days and issue a refund to your original payment method.

Refunds are typically processed within 5–7 business days of approval. Depending on your bank or card issuer, it may take a few additional days for the funds to appear.

5. Exchanges

The fastest way to exchange a system is to start a return and place a new order at checkout. This ensures your new system ships as quickly as possible.

You may also request an exchange directly; we will process it once your original system arrives in returnable condition. Price differences will be charged or refunded accordingly.

6. Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned: systems that have been worn, cut, or altered; custom or made-to-order systems; clearance or final-sale items; and gift cards.

If you receive a defective or incorrect item, that is always an exception — contact us and we will make it right.

7. Damaged or Incorrect Items

If your order arrives damaged or does not match what you ordered, contact us at hello@forgen.co within 48 hours of delivery with photos and your order number. We will arrange a replacement or full refund, including return shipping costs.

8. Contact Us

Questions about a return or exchange? Email us at hello@forgen.co and our team will respond within 24 hours.